Appeals and Grievances


Health Net Access looks at grievances as tools to assess the quality of services offered by its providers. This is how you can tell us when something isn’t working.

  • A grievance is when you tell us that you are not happy with any or all of your care.
  • People who want to file a grievance should call (888) 788-4408 and ask to speak with our Complaint Coordinator.
  • Click for more detailed information on Grievance and Appeals


An appeal is made when members do not agree with a decision that we made about their services. These can be about services given through Health Net Access or a Health Net Access provider. This process is used to fairly and quickly resolve issues.

People who want to file a grievance or appeal may contact our Customer Service Department or our Grievance and Appeals Department or talk your provider. Please click for more information in our member handbook

Questions? Call Health Net Access Customer Service at: (888) 788-4408

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