Appeals and Grievances

Many issues or concerns can be promptly resolved by our Member Services Department. If you have not already done so, you may want to first contact Member Services before submitting the form below.

Contact Health Net Access

If you believe a delay in the decision making may impose an imminent and serious threat to your health, please contact customer service using the toll-free telephone number on your id card to request an expedited review. Health Net Access encourages you to provide a detailed account of your experience. Your feedback is important to us and we appreciate the time you have taken to share this information. We hope that you will allow us to continue to serve you and provide the excellent service that you deserve.

Member Grievance/Complaint Form

Do You Need Help in Your Language?

Language Assistance | Assistencia de Idiomas