Cultural Competency

Culture is defined as the integrated pattern of thoughts, communications, actions, customs, beliefs, values, and institutions associated, wholly or partially, with racial, ethnic, or linguistic groups, as well as with religious, spiritual, biological, or sociological characteristics.  Culture is dynamic in nature, and individuals may identify with multiple cultures over the course of their lifetimes. Health Net Access is committed to providing culturally competent care and services to all of our members. 

Culturally competent health care incorporates cultural considerations that include, but are not limited to the following:

  • Ethnicity
  • Age
  • Gender
  • Primary Language
  • English Proficiency
  • Sexual Orientation
  • Physical Abilities and Limitations
  • Spiritual Beliefs and Practices
  • Family Roles
  • Economic Status
  • Literacy
  • Community Networks

The Cultural Competency Coalition (C3) is a coalition of AHCCCS contractors that work together on a regular basis to create tools and other resources for providers.  Health Net Access is proud to be an active participant with this work group. 

The C3 Provider and Patient Communication Guide is a tool created by C3 for providers.  It offers suggestions to improve communications between providers and their patients.  Health Net Access encourages providers to review this guide and share it with staff.